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POLICY |
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We appreciate and respect our interpersonal
clientele over the Internet and we bear in mind that to prompt
response via e-mail may ease our consumer's mind.
Our Policy
1. Charges other than the merchandise
·Tax
·Shipping cost
To be played in full amount of the merchandise, tax and shipping
cost.
2. About the Payment
The payment is to be made in full amount (merchandise, tax and
shipping cost).
We ask that all payment for purchases be completed in advance.
We accept payment only by Credit card payment.
3. Expiration date of application
The order will be cancelled if the payments are not received within
10 business days from the
application date.
4. Delivery
We will inform you of the date of delivery
after confirmation of payment have been
established.
Our Shipping method is either by EMS (Express Shipping)
or by FedEx.
The method of delivery is based on the goods which you ordered.
Thus, we will inform you of the total amount due to be paid including
shipping after your
order is processed.
Estimated Shipping rate is as following:
Express mail 4 - 6 business days
Standard mail 6 - 14 business days
5. Returning and exchanging merchandise
Please examine ordered merchandise as soon
as possible after its arrival.
Though we are very careful, if you were to find defective goods
or damaged goods due to
delivery,
Please contact us within 10 days of the
arrival of the merchandise.
If you were to return the goods, please let us know the reason
by e-mail or fax before you
send it back to us.
E-mail: oversea@kimono-bito.com
6. Returned merchandise shipping
expenses
·Due to our responsibility
In the event that you would return the merchandise due to our
responsibility, we request that
you kindly send it back to our shop by reverse charges.
·Due to customer reasons
Please pay for the return shipment.
7. Customer information
For your convenience, we have credit-card transactions.
For your personal protection, please use SSL
when you are entering your credit-card
information.
We promise the full protection of your personal data.
8.
Distribution Source
Company
Name: KIMONOBITO, INC.
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